Message sent by
Amy Crowfoot (Dorset Police, Communications and Engagement Department, Force HQ)
Dorset Police receives, on average, 1300 non-emergency calls every day. With the high volume of daily calls the non-
emergency 101 line receives, there will inevitably be occasions where callers are subject to a delay with their enquiry.
To help tackle these delays, after the initial contact where the call is prioritised by the call handler, callers are given the option
to leave a message, request a call back or send the Force an email at enquiries@dorset.pnn.police.uk.
Each of these options generates a quick response as calls and emails are closely monitored by officers in the Force
Command Centre (FCC) which means that the public do not have to wait on the line.
With such a high demand it is important that the public only call the 101 non-emergency line for a matter that requires a non-
urgent police response. These will include, but are not limited to:
Your car or motorcycle has been stolen
Your property has been damaged
You want to give information about crime in your area
Examples of matters that will require a response from other authorities such as the local council and not the police are:
Dog fouling
Abandoned or badly parked vehicles
Dumping or fly tipping
As with every public service line, the 101 line is subject to misdirected, unnecessary or even nuisance calls. During this
month alone, the following are real examples of calls the police have received:
A caller found a basket of kittens and a mother cat and wanted to know what to do
A caller reported they had dropped their phone out of the car window
Callers have asked for:
A taxi
Opening times of the bank
The phone number for Bournemouth Crown Court
Cones for moving house
School administration
Superintendent Caroline Naughton, Head of Contact Management, said: “There are three key messages to the public.
Firstly, policing is complex and therefore some calls will take longer to deal with, such as the reporting of crimes as we need
to ensure all details are correct, provide support to the victim and ensure safeguarding is in place. Calls of this nature may
take over 30 minutes to deal with and therefore the availability of call handers to answer calls is reduced.
Secondly, if the matter isn’t urgent then please leave a message or email us on enquiries@dorset.pnn.police.uk. We have
dedicated staff managing emails and responding to voicemails and we will reply to you promptly.
Finally, it is very important that the public use the 101 service appropriately. We continue to receive inappropriate calls which
put more demand on our system and potentially reduce availability of call handlers.
Remember, if your call is an emergency, i.e. a threat to life, or if a crime is in progress, always call 999. For all non-
emergency calls that require a police response, call 101 and if your call isn’t urgent, you can leave a message or use our
email address enquiries@dorset.pnn.police.uk and we will respond to you as soon as we are able to.
USE OF 101 NON-EMERGENCY LINE
105 PHONE NUMBER
A national phone number “105” is provided by electricity network operators for customers to call should they need to report
or get information about a power cut in their area. As one of our key stakeholders who work with members of the public who
may be affected by power cuts, we wanted to share this information with you. This a nationwide service that may well be of
benefit to them.
Key points to note about this service are:
•
Dialling 105 will put customers through to their local electricity network operator – the company that manages the
cables, power lines and substations that deliver electricity into homes and businesses in their area.
•
105 is just one of the ways that customers can contact their electricity network operator. Customers can also contact
them by phone or via their website, and most network operators are on social media too.
•
105 is a free service for people in England, Scotland and Wales.
•
Customers can call 105 no matter who they choose to buy electricity from.
•
Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in
danger. If there’s a serious immediate risk, they should call the emergency services too.
More information HERE
West Bay
3 George Street, West Bay, Bridport
Tel.: 01308 427426 Email: info@westbaycg.com Website: www.westbaycg.com
Falmouth
HM Coastguard, Pendennis Point, Castle Drive , Falmouth, TR11 4WZ Tel: 01326 317575
RCC Manager : Mr James Instance
Tel : 01326 310802
Operational Area
Marsland Mouth - Devon/Cornwall Border to Dodman Point
West Bay Harbourmaster
James Radcliffe , Harbourmaster's Office, The Mound, West Bay, Dorset, DT6 4HE
Tel: Harbour Master 01308 423 222 or 01305 252356
Mobile: Number: 07870240636
Fax Number: 01308 423222
Email: engineers@westdorset-dc.gov.uk
HOUSEHOLD EMERGENCY SERVICES
FIRE & AMBULANCE
RNLI
COASTGUARDS
POLICE
Your local Safer Neighbourhood Team is Dorchester West
Call them at Dorset Police on: 101 or on their team mobile: 07500 816292
or email: dorchester-rural-snt@dorset.pnn.police.uk
Please only use the numbers above for non-emergency calls. If a crime is in progress or life is in danger, please dial 999.
What to do if you see a burst pipe or water main
If you find a leak or burst pipe in your home, you should telephone a plumber immediately. Details of local plumbers may be
found in any good phone book such as the Yellow Pages.
However, if you see a water leak or burst pipe in the road, on a pavement or any other place, you can call South West Water
free of charge 24 hours a day.
Phone: 0800 169 1144 Website: www.southwestwater.co.uk
Help and contact numbers for power cuts and general electrical advice
Southern Electric provide emergency contact telephone numbers for most electricity providers on their website. They also
provide good practical advice and tips on how to best help you and your family during a power cut situation and other adverse
conditions.
Phone: 0800 072 7282 Website: www.southern-electric.co.uk
Gas services
If you suspect a gas leak or unsafe gas equipment, call the National Gas Emergency Number on 0800 111 999.
Dorset & Somerset Air Ambulance
Landacre House, Castle Road, Chelston Business Park, WELLINGTON, TA21 9JQ
Tel: 01823 669604
Email: info@dsairambulance.org.uk
Website: http://www.dsairambulance.org.uk/
We are proud to be able to provide an outstanding air ambulance emergency service. Our team of highly trained paramedics
and pilots use their knowledge and skill to save lives every day, however we cannot do this without your help!
The Dorset and Somerset Air Ambulance receives no direct Government or National Lottery funding. We rely on the generosity
of the public to help us raise the £1.4 million a year it costs to keep flying.
On average, we attend 3-4 incidents a day, however this number significantly increases during the summer months. We can be
anywhere within the two counties in under 19 minutes of an emergency call.
In 2011 alone we attended 665 incidents of which 108 involved minors (under 16). This clearly demonstrates the need for an
Air Ambulance that serves Dorset and Somerset.
South Western Ambulance Service – Eastern Division
Accident and Emergency Control (Dorset only)
East Divisional Headquarters, Acorn Building, Ringwood Road, St Leonards, Dorset, BH24 2RR
Email: andy.perris@swast.nhs.uk
Website: www.swast.nhs.uk
Lead Contact: Steve Smith, A&E Clinical Hub Manager (East)
Dorset Fire & Rescue Service
Service Headquarters, Peverell Avenue West, Poundbury, Dorchester, Dorset, DT1 3SU
Tel: 01305 252600
Lyme Regis
Lyme Regis lifeboat station, The Cobb, Lyme Regis, Dorset, DT7 3JJ
Tel: 01297 442230
Website: http://www.lyme-regis-lifeboat.webs.com/
Weymouth
Weymouth lifeboat station, Nothe Parade, Weymouth, Dorset
DT4 8TX
Tel: 01305 785817
Website: http://www.weymouthlifeboat.org.uk/
Local Team
Dorset Police and Crime Commissioner
The PCC is an elected official responsible for the governance and oversight of Dorset Police as well as working more widely
with local partners, organisations and communities to improve community safety and criminal justice outcomes across the
whole of Dorset. The PCC also acts as the 'public voice in policing' - representing the views of the public in determining the
strategic priorities for policing locally during his term of office.
With that in mind we want to make it as easy as possible for people to find out information relating to the work of the PCC and
to make contact if/when required. One important element of this is our website:
www.dorset.pcc.police.uk
Working Together to Keep Dorset Safe
NATIONAL COASTWATCH INSTITUTION
NCI Lyme Bay
Acting Station Manager: Judy Clark
Tel. 01308 897778
Email: lyme.bay@nci.org.uk
Website: https://www.nci.org.uk/stations/lyme-bay-qavs
EMERGENCY SERVICES
Village Defibrillator
The defibrillator, provided as the result of a magnificent initiative started by the regulars of the White Horse, is located
opposite the bus shelter. Our thanks also to Mr Chris Legge whose nearby property provides the electrics required to heat
the cabinet.
Most importantly, if you have cause to phone 999 for the Ambulance Service, they will know the village has a defibrillator and
if the circumstances are appropriate they will give you the access code and tell you to fetch it. The defibrillator (yes really!)
will then talk you through what to do while you wait for the ambulance but what you will have done is provided that most
crucial element whenever life is threatened by a medical emergency – FIRST AID.
A series of Videos showing how the defibrillator operates and when it should be used can be viewed by selecting one of the
headings below. They will also be shown at film nights in the Community Hall, the Village Assembly and other village events.
1. Introducing the AED Plus.
2. Switching on.
3. Applying the electrodes and delivering a shock.
4. Performing CPR with Real CPR Help.
5. Jump to Analysis.
Note: The defibrillator deals with cardiac arrest, i.e. when the heart stops, and will only operate in those circumstances. Your
call to 999 will be your key to its use. You will not be expected to make that decision. Lastly – it is hoped you never have
reason to use it.
More questions? Call John Firrell - 482313
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