Emergency Services

Message sent by Amy Crowfoot (Dorset Police, Communications and Engagement Department, Force HQ) Dorset Police receives, on average, 1300 non-emergency calls every day. With the high volume of daily calls the non- emergency 101 line receives, there will inevitably be occasions where callers are subject to a delay with their enquiry. To help tackle these delays, after the initial contact where the call is prioritised by the call handler, callers are given the option to leave a message, request a call back or send the Force an email at enquiries@dorset.pnn.police.uk. Each of these options generates a quick response as calls and emails are closely monitored by officers in the Force Command Centre (FCC) which means that the public do not have to wait on the line. With such a high demand it is important that the public only call the 101 non-emergency line for a matter that requires a non- urgent police response. These will include, but are not limited to: Your car or motorcycle has been stolen Your property has been damaged You want to give information about crime in your area Examples of matters that will require a response from other authorities such as the local council and not the police are: Dog fouling Abandoned or badly parked vehicles Dumping or fly tipping As with every public service line, the 101 line is subject to misdirected, unnecessary or even nuisance calls. During this month alone, the following are real examples of calls the police have received: A caller found a basket of kittens and a mother cat and wanted to know what to do A caller reported they had dropped their phone out of the car window Callers have asked for: A taxi Opening times of the bank The phone number for Bournemouth Crown Court Cones for moving house School administration Superintendent Caroline Naughton, Head of Contact Management, said: “There are three key messages to the public. Firstly, policing is complex and therefore some calls will take longer to deal with, such as the reporting of crimes as we need to ensure all details are correct, provide support to the victim and ensure safeguarding is in place. Calls of this nature may take over 30 minutes to deal with and therefore the availability of call handers to answer calls is reduced. Secondly, if the matter isn’t urgent then please leave a message or email us on enquiries@dorset.pnn.police.uk. We have dedicated staff managing emails and responding to voicemails and we will reply to you promptly. Finally, it is very important that the public use the 101 service appropriately. We continue to receive inappropriate calls which put more demand on our system and potentially reduce availability of call handlers. Remember, if your call is an emergency, i.e. a threat to life, or if a crime is in progress, always call 999. For all non- emergency calls that require a police response, call 101 and if your call isn’t urgent, you can leave a message or use our email address enquiries@dorset.pnn.police.uk and we will respond to you as soon as we are able to.

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USE OF 101 NON-EMERGENCY LINE

105 PHONE NUMBER

A national phone number “105” is provided by electricity network operators for customers to call should they need to report or get information about a power cut in their area. As one of our key stakeholders who work with members of the public who may be affected by power cuts, we wanted to share this information with you. This a nationwide service that may well be of benefit to them. Key points to note about this service are: • Dialling 105 will put customers through to their local electricity network operator – the company that manages the cables, power lines and substations that deliver electricity into homes and businesses in their area. • 105 is just one of the ways that customers can contact their electricity network operator. Customers can also contact them by phone or via their website, and most network operators are on social media too. • 105 is a free service for people in England, Scotland and Wales. • Customers can call 105 no matter who they choose to buy electricity from. • Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, they should call the emergency services too. More information HERE

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West Bay 3 George Street, West Bay, Bridport Tel.: 01308 427426 Email: info@westbaycg.com Website: www.westbaycg.com Falmouth HM Coastguard, Pendennis Point, Castle Drive , Falmouth, TR11 4WZ Tel: 01326 317575 RCC Manager : Mr James Instance Tel : 01326 310802 Operational Area Marsland Mouth - Devon/Cornwall Border to Dodman Point West Bay Harbourmaster James Radcliffe , Harbourmaster's Office, The Mound, West Bay, Dorset, DT6 4HE Tel: Harbour Master 01308 423 222 or 01305 252356 Mobile: Number: 07870240636 Fax Number: 01308 423222 Email: engineers@westdorset-dc.gov.uk

HOUSEHOLD EMERGENCY SERVICES

FIRE & AMBULANCE

RNLI

COASTGUARDS

POLICE

Your local Safer Neighbourhood Team is Dorchester West

Call them at Dorset Police on: 101 or on their team mobile: 07500 816292 or email: dorchester-rural-snt@dorset.pnn.police.uk

Please only use the numbers above for non-emergency calls. If a crime is in progress or life is in danger, please dial 999.

What to do if you see a burst pipe or water main If you find a leak or burst pipe in your home, you should telephone a plumber immediately. Details of local plumbers may be found in any good phone book such as the Yellow Pages. However, if you see a water leak or burst pipe in the road, on a pavement or any other place, you can call South West Water free of charge 24 hours a day. Phone: 0800 169 1144 Website: www.southwestwater.co.uk Help and contact numbers for power cuts and general electrical advice Southern Electric provide emergency contact telephone numbers for most electricity providers on their website. They also provide good practical advice and tips on how to best help you and your family during a power cut situation and other adverse conditions. Phone: 0800 072 7282 Website: www.southern-electric.co.uk Gas services If you suspect a gas leak or unsafe gas equipment, call the National Gas Emergency Number on 0800 111 999.

Dorset & Somerset Air Ambulance Landacre House, Castle Road, Chelston Business Park, WELLINGTON, TA21 9JQ Tel: 01823 669604 Email: info@dsairambulance.org.uk Website: http://www.dsairambulance.org.uk/ We are proud to be able to provide an outstanding air ambulance emergency service. Our team of highly trained paramedics and pilots use their knowledge and skill to save lives every day, however we cannot do this without your help! The Dorset and Somerset Air Ambulance receives no direct Government or National Lottery funding. We rely on the generosity of the public to help us raise the £1.4 million a year it costs to keep flying. On average, we attend 3-4 incidents a day, however this number significantly increases during the summer months. We can be anywhere within the two counties in under 19 minutes of an emergency call. In 2011 alone we attended 665 incidents of which 108 involved minors (under 16). This clearly demonstrates the need for an Air Ambulance that serves Dorset and Somerset. South Western Ambulance Service – Eastern Division Accident and Emergency Control (Dorset only) East Divisional Headquarters, Acorn Building, Ringwood Road, St Leonards, Dorset, BH24 2RR Email: andy.perris@swast.nhs.uk Website: www.swast.nhs.uk Lead Contact: Steve Smith, A&E Clinical Hub Manager (East) Dorset Fire & Rescue Service Service Headquarters, Peverell Avenue West, Poundbury, Dorchester, Dorset, DT1 3SU Tel: 01305 252600

Lyme Regis Lyme Regis lifeboat station, The Cobb, Lyme Regis, Dorset, DT7 3JJ Tel: 01297 442230 Website: http://www.lyme-regis-lifeboat.webs.com/ Weymouth Weymouth lifeboat station, Nothe Parade, Weymouth, Dorset DT4 8TX Tel: 01305 785817 Website: http://www.weymouthlifeboat.org.uk/

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Local Team

Dorset Police and Crime Commissioner

The PCC is an elected official responsible for the governance and oversight of Dorset Police as well as working more widely with local partners, organisations and communities to improve community safety and criminal justice outcomes across the whole of Dorset. The PCC also acts as the 'public voice in policing' - representing the views of the public in determining the strategic priorities for policing locally during his term of office. With that in mind we want to make it as easy as possible for people to find out information relating to the work of the PCC and to make contact if/when required. One important element of this is our website: www.dorset.pcc.police.uk Working Together to Keep Dorset Safe

NATIONAL COASTWATCH INSTITUTION

NCI Lyme Bay Acting Station Manager: Judy Clark Tel. 01308 897778 Email: lyme.bay@nci.org.uk Website: https://www.nci.org.uk/stations/lyme-bay-qavs

EMERGENCY SERVICES

Village Defibrillator

The defibrillator: A magnificent initiative started several years ago by the regulars of The White Horse resulted in the installation of the village defibrillator located opposite the bus shelter. Our thanks to the Legge family whose nearby property provides the electrics required to heat the cabinet. Most important; If you have cause to phone 999 for the Ambulance Service, they will know the village has a defibrillator and if the circumstances are appropriate they will tell you to fetch it. The defibrillator will then talk you through (yes really!) what to do while you wait for the ambulance but what you will have done is provided that most crucial element whenever life is threatened by a medical emergency – FIRST AID Note: The defibrillator deals with cardiac arrest, i.e. when the heart stops, and will only operate in those circumstances. Your call to 999 will be your key to its use. You will not be expected to make that decision. Lastly – it is hoped you never have reason to use it. More questions? Call John Firrell (Parish Councillor) – 4823

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